Find answers to common issues, browse FAQs, and learn how to contact the voi support team when you need help.
Common issues
Fix sign-in errors, share link problems, and other frequent issues.
FAQ
Quick answers to the most common questions about voi.
Contact support
Reach the voi team directly when you can’t find what you need here.
{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"voi Help Center","description":"Help center for voi, the first AI impact researcher. Describe your project and impact goals – voi generates a scientific interview guide in minutes, conducts interviews with the people you serve at scale, and transforms what they say into verified evidence you can act on, share, and be proud of.","colors":{"primary":"#6C90C3","light":"#6C90C3","dark":"#6C90C3"},"logo":{"light":"https://mintcdn.com/leonardo-impact-gmb-h/GLh1WKB3hzFhifxZ/images/logo-leonardo-b.png?fit=max\u0026auto=format\u0026n=GLh1WKB3hzFhifxZ\u0026q=85\u0026s=6fc50bfeb067af2ff04107fcfe391f96","dark":"https://mintcdn.com/leonardo-impact-gmb-h/GLh1WKB3hzFhifxZ/images/logo-leonardo-w.png?fit=max\u0026auto=format\u0026n=GLh1WKB3hzFhifxZ\u0026q=85\u0026s=7d6791d9105d784200af7228d693d28a"},"favicon":{"light":"https://mintcdn.com/leonardo-impact-gmb-h/qsX_OaEmiAimigaR/images/leonardo_web_favicon_black.png?fit=max\u0026auto=format\u0026n=qsX_OaEmiAimigaR\u0026q=85\u0026s=6bd92ea4c887dc29f326a190a1ef8fb5","dark":"https://mintcdn.com/leonardo-impact-gmb-h/qsX_OaEmiAimigaR/images/leonardo_web_favicon_black.png?fit=max\u0026auto=format\u0026n=qsX_OaEmiAimigaR\u0026q=85\u0026s=6bd92ea4c887dc29f326a190a1ef8fb5"},"appearance":{"default":"dark","strict":false},"background":{"color":{"light":"#ffffff","dark":"#000000"}},"navbar":{"links":[{"href":"mailto:[email protected]","label":"Contact Support"}],"primary":{"type":"button","label":"Open voi","href":"https://voi.leonardo-impact.com"}},"footer":{"socials":{"linkedin":"https://www.linkedin.com/company/leonardo-impact"}},"fonts":{"family":"Montserrat"},"icons":{"library":"fontawesome"},"styling":{"eyebrows":"breadcrumbs","latex":false},"navigation":{"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"leonardo-impact-gmb-h","hasAudioNarration":false,"actualSubdomain":"leonardo-impact-gmb-h","customDomains":["docs.leonardo-impact.com"],"gitSource":{"type":"github","owner":"mintlify-community","repo":"docs-leonardo-impact-gmb-h-67cba266","deployBranch":"main","contentDirectory":"","isPrivate":true,"mountPath":"","label":""},"chroma":{"latestBuiltDeploymentHistoryId":"6adf0ccd9a12bdb039ac8e53","collectionId":"2d923d55-b32e-4d79-bc95-7ed9c541e95b","liveDeploymentHistoryId":"6adf0ccd9a12bdb039ac8e53","schemaVersion":"v3"},"entitlements":{"AI_CHAT":{"status":"DISABLED"}},"buildId":"6adf0ccd9a12bdb039ac8e53","clientVersion":"0.0.4044","searchFilterCounts":[{"language":"default","tag":"Methodology","count":8},{"language":"default","tag":"Getting started","count":8},{"language":"default","tag":"Using voi","count":8},{"language":"default","tag":"Compliance \u0026 security","count":7},{"language":"default","tag":"Account \u0026 billing","count":4},{"language":"default","tag":"Troubleshooting \u0026 FAQ","count":4}]},"assistantConfig":{"enableAskAiButton":false,"enableStarterQuestions":false,"enableContextualStarterQuestions":false,"enableAskAiSearchBar":true},"basePath":"","hasChatPermissions":false,"hasWebMcpPermissions":false,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"byok-sep-25","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"vite-origin","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-updated-9-15","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":true},"customCss":[],"page":{"pagePath":"support","slug":"/support","pageMetadata":{"title":"Troubleshooting \u0026 Support","sidebarTitle":"Overview","description":"Find answers to common issues, browse FAQs, and learn how to contact the voi support team when you need help.","href":"/support/index"},"description":{"compiledSource":"\"use strict\";\nconst {jsx: _jsx} = arguments[0];\nconst {useMDXComponents: _provideComponents} = arguments[0];\nfunction _createMdxContent(props) {\n const _components = {\n p: \"p\",\n ..._provideComponents(),\n ...props.components\n };\n return _jsx(_components.p, {\n children: \"Find answers to common issues, browse FAQs, and learn how to contact the voi support team when you need help.\"\n });\n}\nfunction MDXContent(props = {}) {\n const {wrapper: MDXLayout} = {\n ..._provideComponents(),\n ...props.components\n };\n return MDXLayout ? _jsx(MDXLayout, {\n ...props,\n children: _jsx(_createMdxContent, {\n ...props\n })\n }) : _createMdxContent(props);\n}\nreturn {\n default: MDXContent\n};\n","frontmatter":{},"scope":{}},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={p:`p`,..._provideComponents(),...props.components},{Card,CardGroup}=_components;if(!Card)_missingMdxReference(`Card`,true);if(!CardGroup)_missingMdxReference(`CardGroup`,true);return _jsxs(CardGroup,{cols:2,children:[_jsx(Card,{title:`Common issues`,icon:`triangle-exclamation`,href:`/support/common-issues`,children:_jsx(_components.p,{children:`Fix sign-in errors, share link problems, and other frequent issues.`})}),_jsx(Card,{title:`FAQ`,icon:`circle-question`,href:`/support/faq`,children:_jsx(_components.p,{children:`Quick answers to the most common questions about voi.`})}),_jsx(Card,{title:`Contact support`,icon:`envelope`,href:`/support/contact`,children:_jsx(_components.p,{children:`Reach the voi team directly when you can’t find what you need here.`})})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Troubleshooting \u0026 Support","sidebarTitle":"Overview","description":"Find answers to common issues, browse FAQs, and learn how to contact the voi support team when you need help.","href":"/support/index"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[],"codeExamples":{}},"jsLinks":[],"subdomain":"leonardo-impact-gmb-h","siteName":"voi Help Center","title":"Troubleshooting \u0026 Support - voi Help Center","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-08-31T15:09:26.732Z","originalFileLocation":"support/index.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"dark\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"description\" content=\"Find answers to common issues, browse FAQs, and learn how to contact the voi support team when you need help.\">\u003cmeta data-mint-head name=\"application-name\" content=\"voi Help Center\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/leonardo-impact-gmb-h/ye_3LZd9hwYt1rjK/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/leonardo-impact-gmb-h/ye_3LZd9hwYt1rjK/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/leonardo-impact-gmb-h/ye_3LZd9hwYt1rjK/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/leonardo-impact-gmb-h/ye_3LZd9hwYt1rjK/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/leonardo-impact-gmb-h/ye_3LZd9hwYt1rjK/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/leonardo-impact-gmb-h/ye_3LZd9hwYt1rjK/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/leonardo-impact-gmb-h/ye_3LZd9hwYt1rjK/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/leonardo-impact-gmb-h/ye_3LZd9hwYt1rjK/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/leonardo-impact-gmb-h/ye_3LZd9hwYt1rjK/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Troubleshooting \u0026amp; Support - voi Help Center\">\u003cmeta data-mint-head property=\"og:description\" content=\"Find answers to common issues, browse FAQs, and learn how to contact the voi support team when you need help.\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"voi Help Center\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://docs.leonardo-impact.com/support\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://leonardo-impact-gmb-h.mintlify.app/_mintlify/api/og/v2?division=Troubleshooting+%26+FAQ\u0026amp;title=Troubleshooting+%26+Support\u0026amp;description=Find+answers+to+common+issues%2C+browse+FAQs%2C+and+learn+how+to+contact+the+voi+support+team+when+you+need+help.\u0026amp;theme=5e74a7dac3f076f4df4944ff\u0026amp;signature=4862d6b4cea59bd0d83a385637264d16f56a6148544fb3c04f64985a29eae6fa\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Troubleshooting \u0026amp; Support - voi Help Center\">\u003cmeta data-mint-head name=\"twitter:description\" content=\"Find answers to common issues, browse FAQs, and learn how to contact the voi support team when you need help.\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://leonardo-impact-gmb-h.mintlify.app/_mintlify/api/og/v2?division=Troubleshooting+%26+FAQ\u0026amp;title=Troubleshooting+%26+Support\u0026amp;description=Find+answers+to+common+issues%2C+browse+FAQs%2C+and+learn+how+to+contact+the+voi+support+team+when+you+need+help.\u0026amp;theme=5e74a7dac3f076f4df4944ff\u0026amp;signature=4862d6b4cea59bd0d83a385637264d16f56a6148544fb3c04f64985a29eae6fa\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/leonardo-impact-gmb-h/ye_3LZd9hwYt1rjK/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"voi Help Center\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#6C90C3\">\u003clink data-mint-head rel=\"canonical\" href=\"https://docs.leonardo-impact.com/support\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/support.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://docs.leonardo-impact.com/#organization\",\"name\":\"voi Help Center\",\"url\":\"https://docs.leonardo-impact.com\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/leonardo-impact-gmb-h/GLh1WKB3hzFhifxZ/images/logo-leonardo-b.png?fit=max\u0026auto=format\u0026n=GLh1WKB3hzFhifxZ\u0026q=85\u0026s=6fc50bfeb067af2ff04107fcfe391f96\"}},{\"@type\":\"WebSite\",\"@id\":\"https://docs.leonardo-impact.com#website\",\"name\":\"voi Help Center\",\"url\":\"https://docs.leonardo-impact.com\",\"publisher\":{\"@id\":\"https://docs.leonardo-impact.com/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://docs.leonardo-impact.com/support#webpage\",\"url\":\"https://docs.leonardo-impact.com/support\",\"name\":\"Troubleshooting \u0026 Support\",\"description\":\"Find answers to common issues, browse FAQs, and learn how to contact the voi support team when you need help.\",\"dateModified\":\"2026-08-31T15:09:26.732Z\",\"isPartOf\":{\"@id\":\"https://docs.leonardo-impact.com#website\"},\"breadcrumb\":{\"@id\":\"https://docs.leonardo-impact.com/support#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://docs.leonardo-impact.com/support#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Troubleshooting \u0026 FAQ\",\"item\":\"https://docs.leonardo-impact.com/support/index\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Troubleshooting \u0026 Support\",\"item\":\"https://docs.leonardo-impact.com/support\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://docs.leonardo-impact.com/support#article\",\"headline\":\"Troubleshooting \u0026 Support\",\"name\":\"Troubleshooting \u0026 Support\",\"description\":\"Find answers to common issues, browse FAQs, and learn how to contact the voi support team when you need help.\",\"url\":\"https://docs.leonardo-impact.com/support\",\"mainEntityOfPage\":{\"@id\":\"https://docs.leonardo-impact.com/support#webpage\"},\"dateModified\":\"2026-08-31T15:09:26.732Z\",\"publisher\":{\"@id\":\"https://docs.leonardo-impact.com/#organization\"},\"isPartOf\":{\"@id\":\"https://docs.leonardo-impact.com#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"voi Help Center\",\"creator\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","siteName":"voi Help Center","nav":{"global":null,"pages":[{"title":"voi Help Center","sidebarTitle":"Home","href":"/index"},{"group":"Getting started","icon":"rocket","pages":[{"title":"Getting started with voi","sidebarTitle":"Overview","href":"/getting-started/index"},{"title":"Why get voi","sidebarTitle":"Why get voi","href":"/getting-started/why-voi"},{"title":"How to get voi","sidebarTitle":"How to get voi","href":"/getting-started/how-to-get-voi"},{"title":"Create your voi account","sidebarTitle":"Create account","href":"/getting-started/create-account"},{"title":"Roles \u0026 access in voi","sidebarTitle":"Roles \u0026 access","href":"/getting-started/roles-and-access"},{"title":"Languages \u0026 accessibility in voi","sidebarTitle":"Languages \u0026 accessibility","href":"/getting-started/languages-and-accessibility"},{"title":"Collection methods in voi","sidebarTitle":"Collection methods","href":"/getting-started/collection-methods"},{"title":"Quickstart","href":"/quickstart"}]},{"group":"Using voi","icon":"book-open","pages":[{"title":"Using voi","sidebarTitle":"Overview","href":"/using-voi/index"},{"title":"Plan: designing your study in voi","sidebarTitle":"Plan","href":"/using-voi/create"},{"title":"Share: sending your study to respondents in voi","sidebarTitle":"Share","href":"/using-voi/share"},{"title":"Review: tracking your sample in voi","sidebarTitle":"Review","href":"/using-voi/review"},{"title":"Analyse: turning answers into insight in voi","sidebarTitle":"Analyse","href":"/using-voi/analyse"},{"title":"Explore: asking questions about your data in voi","sidebarTitle":"Explore","href":"/using-voi/explore"},{"title":"Report: building a shareable report in voi","sidebarTitle":"Report","href":"/using-voi/report"},{"title":"Manage your notifications in voi","sidebarTitle":"Notifications","href":"/using-voi/notifications"}]},{"group":"Methodology","icon":"sliders","pages":[{"title":"voi's methodology","sidebarTitle":"Overview","href":"/methodology"},{"title":"How voi writes your interview","sidebarTitle":"How voi writes your interview","href":"/building-indicators/how-voi-writes-your-interview"},{"title":"How indicators work","sidebarTitle":"How indicators work","href":"/building-indicators/index"},{"title":"Defining an indicator","sidebarTitle":"Defining an indicator","href":"/building-indicators/defining-an-indicator"},{"title":"Writing questions","sidebarTitle":"Writing questions","href":"/building-indicators/writing-questions"},{"title":"Answer options \u0026 scoring","sidebarTitle":"Answer options \u0026 scoring","href":"/building-indicators/answer-options-and-scoring"},{"title":"Calculation \u0026 thresholds","sidebarTitle":"Calculation \u0026 thresholds","href":"/building-indicators/calculation-and-thresholds"},{"title":"Source \u0026 attribution","sidebarTitle":"Source \u0026 attribution","href":"/building-indicators/source-and-attribution"}]},{"group":"Compliance \u0026 security","icon":"shield-check","pages":[{"title":"Compliance \u0026 security in voi","sidebarTitle":"Overview","href":"/compliance/index"},{"title":"Data Privacy \u0026 Roles in voi","sidebarTitle":"Data privacy \u0026 roles","href":"/compliance/data-privacy"},{"title":"Voice, video \u0026 AI in voi","sidebarTitle":"Voice, video \u0026 AI","href":"/compliance/voice-video-ai"},{"title":"Your rights \u0026 data retention in voi","sidebarTitle":"Your rights \u0026 retention","href":"/compliance/your-rights"},{"title":"AI models \u0026 providers in voi","sidebarTitle":"AI models \u0026 providers","href":"/compliance/ai-models-and-providers"},{"title":"Security \u0026 storage in voi","sidebarTitle":"Security \u0026 storage","href":"/compliance/security"},{"title":"Permission matrix","sidebarTitle":"Permission matrix","href":"/compliance/permission-matrix"}]},{"group":"Account \u0026 billing","icon":"credit-card","pages":[{"title":"Account \u0026 billing in voi","sidebarTitle":"Overview","href":"/account/index"},{"title":"Workspace settings in voi","sidebarTitle":"Workspace settings","href":"/account/workspace-settings"},{"title":"Your profile in voi","sidebarTitle":"Your profile","href":"/account/profile"},{"title":"Billing \u0026 subscription in voi","sidebarTitle":"Billing \u0026 subscription","description":"How voi's credit based billing works: buying credits, annual plans, payment methods, invoices, workspace funding, and who can manage billing.","href":"/account/billing"}]},{"group":"Troubleshooting \u0026 FAQ","icon":"wrench","pages":[{"title":"Troubleshooting \u0026 Support","sidebarTitle":"Overview","href":"/support/index"},{"title":"Frequently Asked Questions","sidebarTitle":"FAQ","description":"Quick answers to the most common questions about voi, organised by topic.","href":"/support/faq"},{"title":"Common issues","sidebarTitle":"Common issues","href":"/support/common-issues"},{"title":"Contact Support","sidebarTitle":"Contact","href":"/support/contact"}]}]},"basePath":"","title":"Troubleshooting \u0026 Support - voi Help Center","buildId":"dpl_DeHjVRGfFnhYQwHnfC2pjeXXv8h9","deploymentId":"dpl_DeHjVRGfFnhYQwHnfC2pjeXXv8h9","dynamics":[],"chunks":[]}