Your rights & data retention in voi

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Your rights, as an account holder

You can delete your own account, and the data attached to it, from inside the app. Because this can’t be undone, the request always goes to a leonardo platform administrator for review before it’s carried out, which is designed to catch an accidental deletion before it happens rather than after. You can also write to [email protected] instead, to request deletion, a copy of your data, or a correction, a right guaranteed under GDPR either waydelete your own account, and the data attached to it, from inside the app. Because this can’t be undone, the request always goes to a leonardo platform administrator for review before it’s carried out, which is designed to catch an accidental deletion before it happens rather than after. You can also write to [email protected] instead, to request deletion, a copy of your data, or a correction, a right guaranteed under GDPR either way.

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A respondent’s rights

For survey respondent data, the organisation that ran the study decides these requests, since it controls that data. Respondents can still write to [email protected]: we pass the request to the organisation without delay, tell them which organisation it is, and give them the tools inside voi to act on it. If a respondent wants their own response removed, they can contact the organisation that sent them the survey. That organisation can delete an individual response, and voi provides the tools for it. Deletion covers the live analysis, any report generated afterwards, and any comparison the response fed into, but a report that’s already been downloaded or shared as a file can’t be recalled.

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How long is data kept?

• An unfinished session is deleted after 48 hours, along with anything recorded in it.
• A submitted response stays until the organisation that ran the study deletes it, or until its contract with leonardo ends, after which deletion follows as soon as possible.
• Content sent to the AI gateway is deleted after 14 days.
• Recordings sent for transcription are deleted straight after processing.

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Raising a question or a complaint

Email [email protected] and mention which organisation’s study you responded to if you’re a survey respondent, so the question can be routed quickly. leonardo’s Data Protection Officer reads that mailbox. You also have the right to complain to a supervisory authority; for leonardo that’s the Hessischer Beauftragter für Datenschutz und Informationsfreiheit.